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Simple return policy

Return policy:

The Customer has the right to withdraw from contract within 30 days without the need to provide any reasons.

The term for withdrawing from a contract expires after 30 days from the day on which the Client takes possession of the goods or the third party other than the carrier and designated by the Client takes possession of the goods.


In order to exercise the right to withdraw from the contract, the Client must inform us:


ul. Obywatelska 157

94-104 Łódź

tel. +48 42 218 50 99



about the decision to withdraw from the contract by means of unambiguous declaration (for example a writing sent by post, fax or via electronic post).

The Client may use the withdrawal form template, however it is not obligatory.

The Client may also fill out and send the withdrawal form or any other unambiguous declaration electronically. Should a Client choose to do so, we will promptly send a confirmation of receiving the information of withdrawal from the agreement using a durable medium (such as electronic mail).

In order to keep the term of withdrawal from an agreement, it is enough for the Client to send an information of exercising the right to withdraw from an agreement before the term to do so ends.


Effects of withdrawing from an agreement

In the event of withdrawing from an agreement, we reimburse the Client all the payments related to the given agreement including the delivery costs (with the exception of additional costs resulting from the Client choosing a delivery method different than the least expensive standard delivery method offered), promptly and in every case not later than 14 days from the day on which we are informed of the decision of the Client to exercise the right to withdraw from the present agreement.


The reimbursement shall be performed using the same means of payment as the one chosen by the Client in the original transaction, unless the Client agrees to a different solution; regardless of the decision, the Client shall not bear any costs connected with reimbursement.

We reserve the right to withhold the reimbursement until we receive the returned goods or until we receive a proof that the goods have been sent to us, whichever of these events happen earlier.

The Client should send back the goods promptly and in no case later than 30 days from the day on which the Client informs us of the withdrawal from an agreement. The term is kept if the goods are sent back within 30 days.

The Client bears the direct cost of returning the goods.

The Client is responsible only for the decrease of value of the goods caused by the behavior different than necessary to learn about the characteristics, traits and functions of the goods.